Returns and Refunds

Our standard refund window is 30 days from the date of purchase. However, because MSME Strategy Consultants provides professional consulting services, refunds are considered on a case-by-case basis and depend on the status of the service delivered.

When refunds may be considered

A refund may be considered in the following circumstances:

• A duplicate payment was made for the same service.
• A payment was processed but the service could not be initiated due to a technical error attributable to us.
• The contracted service was not delivered within the agreed timeline due to reasons attributable to MSME Strategy Consultants.
• A refund is required by applicable law.

When refunds are not applicable

Refunds will generally not be issued where:

• The request is made more than 30 days after purchase, unless required by law.
• The service has already been fully delivered or completed in accordance with the agreed scope.
• Delay or non-performance is caused by the client’s failure to provide required information, access, approvals, or cooperation.

How to request a refund

To request a refund, email resources@msmestrategy.com with your purchase details, date of purchase, reason for the request, and any supporting evidence. If the issue is payment-related, a screenshot or transaction reference may help speed up our review, but it is not mandatory.

Refund decision and processing time

We will notify you by email whether your refund request has been approved or rejected. If approved, refunds will be processed to the original method of payment within 7–10 business days, subject to the processing times of banks and payment providers.

Late or missing refunds

If you have not received a refund after the processing period, please first check with your bank or card issuer. If the issue still remains unresolved, please contact us at resources@msmestrategy.com, and we will investigate.

This document was last updated on 22 May 2026